Blog

COVID-19 (Coronavirus) – Salon Closed Until Further Notice
By Nicola, 23rd March 2020
We have made the difficult decision to close the salon until further notice and all future appointments have been cancelled […]
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Sunderlands award-winning salon strikes again!
By Nicola, 11th November 2019
After a busy summer of applications, the team headed to our third awards night of this month! We attended each […]
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Standing up to Cancer, one day at a time!
By Nicola, 18th September 2019
Wow, what an amazing day we had in the salon yesterday! Let me run you through what has been the […]
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Fit for a princess
By Nicola, 29th July 2019
For regular readers of our blog it will come as no surprise to read an entry about our continued and […]
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Life’s a Speech
By Nicola, 29th May 2019
As I sit on my desk in our new, swanky city centre office, I can’t help but get off my […]
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Growing with NatWest
By Nicola, 16th May 2019
So you may perhaps been wondering where I’ve been disappearing off to for the last few weeks..? Just a few […]
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Living with and Beyond Cancer
By Nicola, 25th March 2019
Last month, we were fortunate enough to be invited down to an event for one of the educational centres at […]
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Baking up a Smile
By Nicola, 25th March 2019
As you (and most of your bellies) will know, we have been running a charity kitchen in the salon since […]
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Putting community first, and that’s a FACT!
By Nicola, 31st January 2019
One of the main reasons we were awarded with the Sunderland Echo Social Corporate Responsibility award was due to the […]
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Kitui visits Ellen Wille
By Nicola, 13th December 2018
Working with wigs can be very challenging; the industry itself is very complex, techniques and variation are vast and as […]
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Kitui

5.0

Based on 153 reviews

Christine Dempster

14:25 14 May 20

I have been a very regular customer for over 20 years. If you want an outstanding person centred service then Nicola... is the hairdresser for you. Highly recommended, consistent exemplary service time after time. Nothing is too much.read more

DO19DO24 .

20:40 07 May 20

Was a bit nervous about going into KTUI for the first time but needn't have worried, made to feel so welcome by all... staff in this beautiful salon with all the latest equipment and professionalism you would expect from a high class salon. Sylvia was my stylist, asked me and listened, advised and did a first class hair colour and style, just what I wanted. A very pleasurable experience, most highly recommend. With kindest regards Anne C xxxread more

Carol Price

12:56 04 Mar 20

Had my hair styled by Michelle today and I must say it was a positive experience. Michelle checked out what I wanted... and didn't do just what she wanted although she did advise. My husband is quite impressed too!read more

eibhlin inglesby

15:28 25 Feb 20

Had the most fantastic morning of pampering; back massage, facial, nails and hairdo. Feel like a new person. Really... expert attention and exceptional value.read more

Janet Fernandes

23:28 07 Feb 20

Today was my first visit to this salon for a cut and colour. All of the staff were so friendly. My stylist Michelle did... an amazing transformation with my hair colour and went above my expectations. My haircut was also excellent and I have no hesitation in recommending this salon and Michelle.read more

Suzanne TEASDALE

09:47 06 Feb 20

Michelle done an excellent job, salon is first class using great products and equipment. Will definitely be a returning... g customer.read more

Ali

20:07 22 Jan 20

Fabulous, Nicola made sure we were both completely happy with it and it looked brilliant. Really happy. Thank you!

Mary Curd

14:33 16 Jan 20

I was diagnosed with alopecia which made me feel terribly low. I went to see Nicola, she was amazing, friendly, caring,... and said she would help. Now I have fabulous hair pieces. Thanks to Nicola, I have a life.read more

Rachel Ramsey

13:00 03 Jan 20

Went to Kitui after having the WORST haircut of my life and ended up leaving feeling AMAZING. Somehow Michelle managed... to salvage what was left and create a genuinely lovely hairstyle! Since then she’s done wonders to my hair - great cuts, lovely colours and great chat.read more

Amanda Wilson

21:09 18 Dec 19

Michelle did a fantastic job. She was really helpful and lovely to talk to. Great experience and would definitely return

Pauline Stewart

01:21 15 Dec 19

Had a lovely facial and back massage, eyebrow wax and hair washed, cut and dried. Would recommend them, staff... friendly. I was well looked after.read more

Christine Burridge

23:37 25 Nov 19

Busy time in the salon but no long wait and Michelle very quickly made my short hair even shorter; a neat cut that... falls beautifully into place. One happy customer here. Thanks Kitui. As always, busy in salon, a buzz following winning awards. Michelle worked her magic and I felt human again, a nice cut which feels easy to handle - just what I needread more

Samantha Dawson

13:36 23 Nov 19

Great hairdressers, lovely salon and staff. I’ve been coming here for a while and I’m very happy with my hair, as... always! 😊read more

yvonne ewington

09:59 23 Nov 19

Kitui is a super stylish salon in the heart of Sunderland. The salon feels really relaxing and Nichola was so friendly... and helpful. Really pleased to have discovered this lovely salon.read more

Chris Carville

18:44 19 Nov 19

Karen was a lovely, helpful, genuinely understanding woman who went out of her way to make me and my daughter feel... comfortable during our appointment. I look forward to our next visit and further assistance. On my return the following Tuesday, karen had sourced a beautiful wig for me. Exactly what I wanted. Natural looking. Karen spent time tweaking it for me to my liking. I am more than happy with their service and the wig. Comfortable private surroundings. Plenty of time to decide on what you want and great advice to help you decide. Thank you Karen. You were brilliant.read more

Pat Punshon

18:58 14 Nov 19

Delighted with the care and attention from Nicola from day 1, over the moon with my latest cut/style. Lovely ... atmosphere in the salon, would highly recommend.read more

Natasha Lachs

18:17 29 Oct 19

Amazing service from the ladies today. I was helped to find the perfect wig to suit me. I left feeling amazing. Will... definitely return for my wigs in futureread more

Valerie Hanson

17:49 02 Oct 19

Absolutely first class! Staff lovely Venue gorgeous Prices worth the extra Coffee first class too,what more can I... say.. Definitely will return! Thankyou ladies for a great experienceread more

gbrsjones11 .

10:07 14 Sep 19

I wanted a re-style, going from layers 10-12 inches long to a layered bob with hair 5-6 inches long. After showing... Michelle some pictures of what I had in mind, she gave me a beautiful cut that I really love and which also got me lots of compliments from friends and family. I am very happy, Thank you Michelle. Gabiread more

Ricki Jane

19:08 31 Aug 19

Fabulous hairdresser! As a new client Michelle was sure to talk about my hair with me, what I have had done previously,... how my hair picks up the colour, plenty of things to ensure for the best outcome. Michelle understood me wanting to keep the length in my hair and only took a minuscule amount off in my trim, fantastic! The other team members where lovely too.read more

Andrea Greenwood

11:49 22 Aug 19

Another fantastic haircut from Nicola today. She listens and gives the best advice. Lovely salon where you can relax... and enjoy your pampering. Would recommend to anyone!read more

Claire Wake

20:25 21 Aug 19

Today was my first visit to this utter gem of a salon and I met the fabulous Sylvia tonight and can’t thank her... enough. Totally honest and professional, she advised me exactly what I needed to correct the colour and condition of my hair. Her knowledge and approach instilled absolute confidence in me and she explained each step of the correction in detail. I can’t believe how much she achieved in one appointment - I am utterly thrilled. She is an absolute star, incredibly knowledgeable and very friendly. She put me at ease and I’m so delighted that I booked up for my next appointment. The salon is simply stunning too. A real diamond of a place.read more

Susan Carrell

09:52 14 Aug 19

Kitui & staff are fantastic. They always strive to achieve what you want. The salon is a gorgeous place to go and be... pampered, whether it be hair, beauty, nails, massage etc they have so many brilliant services to make you feel at your best. Would recommend 100%read more

Kathleen Thompson

10:17 09 Aug 19

Just been to the hairdressers for first time in many years and was made to feel so welcome. I picked this salon by the... 5 star reviews and I'm so pleased I did. My stylist was Michelle and she made me feel so relaxed. She asked what style I wanted and explained how to manage my style. She was so informative and instead of just a straight forward cut and blow dry I have come out feeling like a new person. The salon itself is beautifully decorated with a lovely relaxed atmosphere. All the stylists seemed to be very friendly and i would just like to say a big thank you to Michelle. Xxread more

Julia Blanc

21:10 07 Aug 19

Nicola and Michelle are so professional as are all the other stylists. They know their trade well. Beautiful salon. ... Hair loss advice and solutions invaluable to those in that situation. Highly recommend.read more

Nicola Patterson

18:50 07 Aug 19

What a lovely place with friendly staff. My appointment was with Karen, who I found to be exceptionally caring and... understanding. Karen spent so much time with myself and my mam to ensure my choice was exactly what I wanted. The whole experience was so fantastic but so professional.read more

Danielle oliver

15:58 07 Aug 19

I had an amazing cut, colour and restyle with Michelle today, fabulous salon, amazing staff and customer service... throughout. I donated my hair to the Little Princess Trust too! Michelle was great at knowing exactly what I wanted and what would work well for me. Thank you!read more

Helen Wells

13:09 01 Aug 19

Could not be more delighted with my new wigs. Lovely quality and so natural looking. Nicola was brilliant and creates... an expert service in a fabulous environment. Could not fault the care and support I've received. Thank you so muchread more

Helen Garside

10:29 12 Jul 19

Gorgeous, friendly and comfortable salon. Michelle is very talented and I'm really happy with the colour and cut/style.... Michelle listened to me and put me at ease. Couldn't recommend Michelle or this salon more 👍read more

moya hutchinsn

11:32 17 Jun 19

Nicola is a beautiful person, very caring but also very professional. I bought a wig from Kitui ,Nicola made doing... something so hard so relaxed and enjoyable. Would recommend anyone to go to Kitui for 5* treatment whether it be for wigs,hairdressing or beauty treatments 💗 xxxread more

Rebecca

20:20 10 Jun 19

Nicola and her team are amazing. Not only is this a beautiful salon but Nicola is so knowledgeable and skilled. She... has guided me through wearing my wig during chemo to adapting to, and styling my short hair post treatment. Thank goodness I found kitui! Xread more

lisa wilson

16:39 29 May 19

All staff are absolutely lovely. Really friendly, even asked if I would like a cup of tea. Before I had my hair cut... Nicola sat with me and consult myself over my hair type and what I wanted. She sat and listened and looked at my hair and gave it a good cut and style. Even told her about my scalp condition and she was so professional and explained she had seen all conditions before and there was nothing to be worried about which relaxed me.read more

Louise Hindmarch

20:22 21 May 19

I’ve been going to Emma for all my beauty treatments for about a year now, and couldn’t recommend her enough. My... gel nails, every time, are spot on with no chipping or lifting for weeks on end. Emma is meticulous with her work and has a fantastic eye for detail, which ensures perfection every single time I have been in. Apart from nails, Emma also does waxing and brows for me and again, I wouldn’t go anywhere else.read more

gemma delaney

19:45 21 May 19

I initially came to the salon for an appointment with Emma the beauty therapist. As I have been her client for many... years at her previous place of work. I have had everything from manicures, pedicures, eyebrow shape and tint to massage. Emma is friendly, highly professional and above all exceptional at what she does. I would not go anywhere else and would highly recommend her to anyone. I now also have my hair done by Michelle who is also an exceptional stylist as my hair is particularly hard to handle. I would recommend the salon to anyone. Five stars ⭐️ all round. Well done girls xread more

jackiesunflower73

11:26 16 May 19

I had my hair cut by Michelle and I am more than pleased. My hair looks amazing though I say so myself. The staff are... very friendly and helpful. The salon bright and modern. I have booked in for another cut in 6 weeks. Thanks again Michelle xread more

Lynn Cameron

06:54 14 May 19

Sylvia has been styling my hair now for over 15 years. She is a wonderful warm person and not only gives valued advice... on hair but on life too.She has recently moved to Kitui which is a fabulous salon.Tastefully had a makeover with a friendly relaxed atmosphere. Sylvia is not only my hair stylist but a valued friend .read more

Karen Chapman

17:08 11 May 19

Nicola has been styling my hair for over 18 years now and as well as been my hair dresser has also became a fab friend... too! All the staff at Kitui are always friendly and go out of their way to make you feel welcome. Just had my hair styled by Nicola today . Looks fantastic, as it always does and she also gave me much needed advice about my hair too. Professional salon with professional staff and always has a great atmosphere. Xxxread more

Tracey Milner

07:02 02 May 19

This is a beautiful Salon, surprisingly large inside with beauty treatments upstairs. The Staff are all genuinely... warm, friendly, caring Ladies who create a tranquil environment in which they appear to effortlessly provide their expertise. Annabelle totally transformed my Hair, removing a previous Dark color, creating a new lighter base color, adding highlights and protected the condition of my hair thought the process. The results speak for themselves, a true transformation. (see website for more photos). Thank you !!! So, Ladies if you are looking for a relaxing environment, with experts who really listen to what the Client wants, this is the place to go.read more

Jay Pea

01:34 24 Apr 19

Amazing service provided by amazing people. Nicola and Karen were professional, friendly and uniquely understanding.... They offered great advice and their expertise without any pressure in a relaxed, private setting and 100% meet their aim to provide a better experience to those facing the toughest of times. The salon is lovely and the new studio is fabulous! Thanks Nicola for all your help and support, (the first wash went well .... After you'd explained twice what I was doing of course!). Julie. xread more

Teresa Laidler

19:34 31 Jan 19

Visited Kitui after commencing chemotherapy but before I had actually lost my hair. On meeting Nicola, any reservations... I had about having to choose a suitable wig were soon forgotten. Nicola was so friendly and empathetic whilst remaining professional. I felt completely at ease and trusted her advice. Having chosen a couple of alternative styles I returned to see Nicola the following week. The actual wig I chose was in fact what we originally thought was the best choice but it was good to try alternatives! I was so pleased with the wig and felt confident wearing it that I kept it on and made a trip to the shops! My hair actually began to shed two days later and within four days I had it all removed so I got the wig just in time! Finally, if anyone needs to have a consultation regarding wigs don’t be in the least bit hesitant in making an appointment with Nicola at Kitui. I can not recommend her highly enough.read more

William Welsh

11:06 31 Jan 19

Very helpful, friendly service and the help and support you get is fantastic. Very understanding and lovely staff. A... great service for people going through the traumatic experience of losing your hair. Would recommended Kitui to anyone going through this. My wig is so much like my usual hair colour and style and my family say you can barely tell the difference and its like I'm not even wearing one. 5***** from me! Carolread more

Natalie Boddy

22:20 12 Jan 19

Nicola, thank you so much for all your help with Lucia’s wig. Thanks for putting us all at ease from the moment we... stepped in the salon & all the advice and aftercare. We are amazed at how real the wig looks and feels & also how close it matches Lucia’s hair. We couldn’t recommend you & your salon enough xxread more

Recaptured LTD

14:46 11 Jan 19

This place is Champagne Gold, absolute perfect salon. Roomy, clean, posh, what a place. They even serve green tea. Had... a great hair wash by Annabelle, and a great hair cut by Nicola, both girls were friendly, bubbly and made you feel relaxed and at home. I’m a 38 year old guy so I don’t usually get excited by going for a haircut, but this a place not to missed. As that famous actor once said, I will be back.read more

Erin Knight

12:07 28 Nov 18

Thank you so much to Nicola for my experience and new hair cut! I was in need of some expert advice of what to do with... my hair - having finished chemotherapy earlier this year, I had lost a lot and now had both lots of new short hair as well as some longer hair that I'd managed to keep. Nicola was lovely and I really felt she listened to me during my consultation. We discussed what my options would be and decided to go for an edgy short cut, keeping some of the longer lengths in a side swept style. Nicola was great at advising me how to get the look at home. I'm so happy with the result and have had plenty of compliments for the quality of the cut and style. The salon is modern and welcoming and I couldn't recommend Nicola enough!read more

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