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Absolutely amazing salon! Got recommended here by the princess trust and I am so happy with the service I received. Nicola made me feel welcomed and comforted as I was so nervous about going, couldn’t thank her enough for the advice she gave me! Would definitely recommend to anybody.

Emily Greenwood

Adore this salon amazing staff and beautiful surroundings. I love my new style wouldn’t visit any other salon

Victoria Wooton

I found out about Kitui after meeting a lady called Claire at Maggies Cancer Care centre in Newcastle. I visited Nicola, not really knowing what I wanted, but she’s so thorough i knew I was in good hands!

We ordered a few real hair wigs to try, and I came away knowing I’d have my perfect wig in a few days. I love the fact that the wigs which were ordered came in just for me, and its not like a wholesaler for wigs of all different cuts and colours.

My wigs arrived and Nicola let me try them all on, in the salon, and natural light outside. I found my perfect wig and she cut it to a perfect style. The wig is nearly identical to my original hair before chemotherapy – when I visited my work colleagues, they didn’t know I’d lost my real hair! I was so impressed…

Claire Watkins

I went to kitui to see Nicola because I was losing my hair and my confidence was so low and with my other illness I hit right bottom but Nicola was so kind and made you feel at ease and helped me with what wig would suit me when the wig came and I put it on it was amazing and looked so really my grand daughter was with me and she said nannie you look lovely

Mandy Sheldon

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Christine D.
Christine D.
14:25 14 May 20
I have been a very regular customer for over 20 years. If you want an outstanding person centred service then Nicola is the hairdresser for you. Highly recommended, consistent exemplary service time after time. Nothing is too much.
DO19DO24 .
DO19DO24 .
20:40 07 May 20
Was a bit nervous about going into KTUI for the first time but needn't have worried, made to feel so welcome by all staff in this beautiful salon with all the latest equipment and professionalism you would expect from a high class salon. Sylvia was my stylist, asked me and listened, advised and did a first class hair colour and style, just what I wanted. A very pleasurable experience, most highly recommend.With kindest regardsAnne C xxx
Andrea G.
Andrea G.
12:42 18 Mar 20
Another fantastic haircut from Nicola today. She listens and gives the best advice. Lovely salon where you can relax and enjoy your pampering. Would recommend to anyone!
Carol P.
Carol P.
12:56 04 Mar 20
Had my hair styled by Michelle today and I must say it was a positive experience. Michelle checked out what I wanted and didn't do just what she wanted although she did advise. My husband is quite impressed too!
eibhlin I.
eibhlin I.
15:28 25 Feb 20
Had the most fantastic morning of pampering; back massage, facial, nails and hairdo. Feel like a new person. Really expert attention and exceptional value.
Janet F.
Janet F.
23:28 07 Feb 20
Today was my first visit to this salon for a cut and colour. All of the staff were so friendly. My stylist Michelle did an amazing transformation with my hair colour and went above my expectations. My haircut was also excellent and I have no hesitation in recommending this salon and Michelle.
Suzanne T.
Suzanne T.
09:47 06 Feb 20
Michelle done an excellent job, salon is first class using great products and equipment. Will definitely be a returning g customer.
Ali
Ali
20:07 22 Jan 20
Fabulous, Nicola made sure we were both completely happy with it and it looked brilliant. Really happy. Thank you!
Audrey K.
Audrey K.
15:12 21 Jan 20
Lovely cut and blow dry by Nicola today, as always. The condition of my hair feels much better too
Mary C.
Mary C.
14:33 16 Jan 20
I was diagnosed with alopecia which made me feel terribly low. I went to see Nicola, she was amazing, friendly, caring, and said she would help. Now I have fabulous hair pieces. Thanks to Nicola, I have a life.
Rachel R.
Rachel R.
13:00 03 Jan 20
Went to Kitui after having the WORST haircut of my life and ended up leaving feeling AMAZING. Somehow Michelle managed to salvage what was left and create a genuinely lovely hairstyle! Since then she’s done wonders to my hair - great cuts, lovely colours and great chat.
Rachel R.
Rachel R.
13:00 03 Jan 20
Went to Kitui after having the WORST haircut of my life and ended up leaving feeling AMAZING. Somehow Michelle managed to salvage what was left and create a genuinely lovely hairstyle! Since then she’s done wonders to my hair - great cuts, lovely colours and great chat.
Amanda W.
Amanda W.
21:09 18 Dec 19
Michelle did a fantastic job. She was really helpful and lovely to talk to. Great experience and would definitely return
Pauline S.
Pauline S.
01:21 15 Dec 19
Had a lovely facial and back massage, eyebrow wax and hair washed, cut and dried. Would recommend them, staff friendly. I was well looked after.
Christine B.
Christine B.
23:37 25 Nov 19
Busy time in the salon but no long wait and Michelle very quickly made my short hair even shorter; a neat cut that falls beautifully into place. One happy customer here. Thanks Kitui.As always, busy in salon, a buzz following winning awards. Michelle worked her magic and I felt human again, a nice cut which feels easy to handle - just what I need
Samantha D.
Samantha D.
13:36 23 Nov 19
Great hairdressers, lovely salon and staff. I’ve been coming here for a while and I’m very happy with my hair, as always! 😊
yvonne E.
yvonne E.
09:59 23 Nov 19
Kitui is a super stylish salon in the heart of Sunderland. The salon feels really relaxing and Nichola was so friendly and helpful. Really pleased to have discovered this lovely salon.
Chris C.
Chris C.
18:44 19 Nov 19
Karen was a lovely, helpful, genuinely understanding woman who went out of her way to make me and my daughter feel comfortable during our appointment. I look forward to our next visit and further assistance.On my return the following Tuesday, karen had sourced a beautiful wig for me. Exactly what I wanted. Natural looking. Karen spent time tweaking it for me to my liking. I am more than happy with their service and the wig. Comfortable private surroundings. Plenty of time to decide on what you want and great advice to help you decide. Thank you Karen. You were brilliant.
Pat P.
Pat P.
18:58 14 Nov 19
Delighted with the care and attention from Nicola from day 1, over the moon with my latest cut/style. Lovely atmosphere in the salon, would highly recommend.
Natasha L.
Natasha L.
18:17 29 Oct 19
Amazing service from the ladies today. I was helped to find the perfect wig to suit me. I left feeling amazing. Will definitely return for my wigs in future
Valerie H.
Valerie H.
17:49 02 Oct 19
Absolutely first class!Staff lovelyVenue gorgeousPrices worth the extra Coffee first class too,what more can I say..Definitely will return!Thankyou ladies for a great experience
gbrsjones11 .
gbrsjones11 .
10:07 14 Sep 19
I wanted a re-style, going from layers 10-12 inches long to a layered bob with hair 5-6 inches long. After showing Michelle some pictures of what I had in mind, she gave me a beautiful cut that I really love and which also got me lots of compliments from friends and family. I am very happy, Thank you Michelle. Gabi
Ricki J.
Ricki J.
19:08 31 Aug 19
Fabulous hairdresser! As a new client Michelle was sure to talk about my hair with me, what I have had done previously, how my hair picks up the colour, plenty of things to ensure for the best outcome. Michelle understood me wanting to keep the length in my hair and only took a minuscule amount off in my trim, fantastic! The other team members where lovely too.
Ricki J.
Ricki J.
19:08 31 Aug 19
Fabulous hairdresser! As a new client Michelle was sure to talk about my hair with me, what I have had done previously, how my hair picks up the colour, plenty of things to ensure for the best outcome. Michelle understood me wanting to keep the length in my hair and only took a minuscule amount off in my trim, fantastic! The other team members where lovely too.
Andrea G.
Andrea G.
11:49 22 Aug 19
Nicola listened to my needs and gave brilliant advice today. First haircut in a while for me and from washing to styling it was a lovely experience. Very welcoming and relaxing. Thank you so much.
Claire W.
Claire W.
20:25 21 Aug 19
Today was my first visit to this utter gem of a salon and I met the fabulous Sylvia tonight and can’t thank her enough. Totally honest and professional, she advised me exactly what I needed to correct the colour and condition of my hair. Her knowledge and approach instilled absolute confidence in me and she explained each step of the correction in detail. I can’t believe how much she achieved in one appointment - I am utterly thrilled. She is an absolute star, incredibly knowledgeable and very friendly. She put me at ease and I’m so delighted that I booked up for my next appointment. The salon is simply stunning too. A real diamond of a place.
Susan C.
Susan C.
09:52 14 Aug 19
Kitui & staff are fantastic. They always strive to achieve what you want. The salon is a gorgeous place to go and be pampered, whether it be hair, beauty, nails, massage etc they have so many brilliant services to make you feel at your best. Would recommend 100%
Kathleen T.
Kathleen T.
10:17 09 Aug 19
Just been to the hairdressers for first time in many years and was made to feel so welcome. I picked this salon by the 5 star reviews and I'm so pleased I did. My stylist was Michelle and she made me feel so relaxed. She asked what style I wanted and explained how to manage my style. She was so informative and instead of just a straight forward cut and blow dry I have come out feeling like a new person. The salon itself is beautifully decorated with a lovely relaxed atmosphere. All the stylists seemed to be very friendly and i would just like to say a big thank you to Michelle. Xx
Julia B.
Julia B.
21:10 07 Aug 19
Nicola and Michelle are so professional as are all the other stylists. They know their trade well. Beautiful salon. Hair loss advice and solutions invaluable to those in that situation. Highly recommend.
Nicola P.
Nicola P.
18:50 07 Aug 19
What a lovely place with friendly staff. My appointment was with Karen, who I found to be exceptionally caring and understanding. Karen spent so much time with myself and my mam to ensure my choice was exactly what I wanted. The whole experience was so fantastic but so professional.
Danielle O.
Danielle O.
15:58 07 Aug 19
I had an amazing cut, colour and restyle with Michelle today, fabulous salon, amazing staff and customer service throughout. I donated my hair to the Little Princess Trust too! Michelle was great at knowing exactly what I wanted and what would work well for me. Thank you!
Helen W.
Helen W.
13:09 01 Aug 19
Could not be more delighted with my new wigs. Lovely quality and so natural looking. Nicola was brilliant and creates an expert service in a fabulous environment. Could not fault the care and support I've received. Thank you so much
Helen W.
Helen W.
13:09 01 Aug 19
Could not be more delighted with my new wigs. Lovely quality and so natural looking. Nicola was brilliant and creates an expert service in a fabulous environment. Could not fault the care and support I've received. Thank you so much
Lisa S.
Lisa S.
14:53 31 Jul 19
Amazing friendly salon with such lovely staff all the girls are so friendly and go above and beyond to accommodate. Would highly recommend for both hair and beauty treatments. I've been having my hair coloured by Nicola for over 20 years and would not trust or go to another salon.
Helen G.
Helen G.
10:29 12 Jul 19
Gorgeous, friendly and comfortable salon. Michelle is very talented and I'm really happy with the colour and cut/style. Michelle listened to me and put me at ease. Couldn't recommend Michelle or this salon more 👍
Linda
Linda
13:23 28 Jun 19
I've been coming to Kitui for years and feel really comfortable discussing my ideas with the girls. They always come up with suggestions to make them work. They put me at ease and are always friendly and professional. I would definitely recommend the salon.
moya H.
moya H.
11:32 17 Jun 19
Nicola is a beautiful person, very caring but also very professional. I bought a wig from Kitui ,Nicola made doing something so hard so relaxed and enjoyable. Would recommend anyone to go to Kitui for 5* treatment whether it be for wigs,hairdressing or beauty treatments 💗 xxx
Rebecca
Rebecca
20:20 10 Jun 19
Nicola and her team are amazing. Not only is this a beautiful salon but Nicola is so knowledgeable and skilled. She has guided me through wearing my wig during chemo to adapting to, and styling my short hair post treatment. Thank goodness I found kitui! X
lisa W.
lisa W.
16:39 29 May 19
All staff are absolutely lovely. Really friendly, even asked if I would like a cup of tea. Before I had my hair cut Nicola sat with me and consult myself over my hair type and what I wanted. She sat and listened and looked at my hair and gave it a good cut and style. Even told her about my scalp condition and she was so professional and explained she had seen all conditions before and there was nothing to be worried about which relaxed me.
Louise H.
Louise H.
20:22 21 May 19
I’ve been going to Emma for all my beauty treatments for about a year now, and couldn’t recommend her enough. My gel nails, every time, are spot on with no chipping or lifting for weeks on end. Emma is meticulous with her work and has a fantastic eye for detail, which ensures perfection every single time I have been in. Apart from nails, Emma also does waxing and brows for me and again, I wouldn’t go anywhere else.
gemma D.
gemma D.
19:45 21 May 19
I initially came to the salon for an appointment with Emma the beauty therapist. As I have been her client for many years at her previous place of work. I have had everything from manicures, pedicures, eyebrow shape and tint to massage. Emma is friendly, highly professional and above all exceptional at what she does. I would not go anywhere else and would highly recommend her to anyone. I now also have my hair done by Michelle who is also an exceptional stylist as my hair is particularly hard to handle. I would recommend the salon to anyone. Five stars ⭐️ all round. Well done girls x
jackiesunflower73
jackiesunflower73
11:26 16 May 19
I had my hair cut by Michelle and I am more than pleased. My hair looks amazing though I say so myself. The staff are very friendly and helpful. The salon bright and modern. I have booked in for another cut in 6 weeks. Thanks again Michelle x
Susan Y.
Susan Y.
21:03 15 May 19
I’ve followed Louise from 3 salons now. She is outstanding as a hairdresser always giving me great advice, hair styles and colours, she’s a pleasure to be with and puts you at ease with her outgoing friendly nature, I literally never get through a week without someone commenting on my hair and the cut, so I would highly Recommend her! Now at Kitui it’s a stunning salon with massage chairs whilst your hair is washed and conditioned, it’s decor is stunning and it has a lovely relaxing feel with a great friendly team. I look forward to my appointments every week. Thanks louise! X
Lynn C.
Lynn C.
06:54 14 May 19
Sylvia has been styling my hair now for over 15 years. She is a wonderful warm person and not only gives valued advice on hair but on life too.She has recently moved to Kitui which is a fabulous salon.Tastefully had a makeover with a friendly relaxed atmosphere. Sylvia is not only my hair stylist but a valued friend .
alan R.
alan R.
17:46 12 May 19
My mother went in for a wig after being very disappointed after getting one somewhere else, and Nicola is beyond amazing. She really does go the extra mile and beyond that again, she is so generous with her time and her skills and isnt pushy at all about buying anything. I really can’t thank her enough. It’s a beautiful salon and Nicola is beautiful both inside and out. Thank you so much, Kim.
Karen C.
Karen C.
17:08 11 May 19
Nicola has been styling my hair for over 18 years now and as well as been my hair dresser has also became a fab friend too! All the staff at Kitui are always friendly and go out of their way to make you feel welcome. Just had my hair styled by Nicola today . Looks fantastic, as it always does and she also gave me much needed advice about my hair too. Professional salon with professional staff and always has a great atmosphere. Xxx
Tracey M.
Tracey M.
07:02 02 May 19
This is a beautiful Salon, surprisingly large inside with beauty treatments upstairs. The Staff are all genuinely warm, friendly, caring Ladies who create a tranquil environment in which they appear to effortlessly provide their expertise. Annabelle totally transformed my Hair, removing a previous Dark color, creating a new lighter base color, adding highlights and protected the condition of my hair thought the process. The results speak for themselves, a true transformation. (see website for more photos). Thank you !!! So, Ladies if you are looking for a relaxing environment, with experts who really listen to what the Client wants, this is the place to go.
Olivia L.
Olivia L.
19:38 01 May 19
Gorgeous salon! The girls are perfect they’re so friendly and welcoming and always make you look/feel amazing after every visit! I am one of Annabelle’s regular clients and my colour has never been better since I’ve started going to her. I am also part of her monthly blow dry club so leave my hair in her hands and she never disappoints. Wouldn’t go anywhere else! Recommend to everyone 10/10
Mrs L C.
Mrs L C.
10:10 27 Apr 19
As a customer of Kitui for many years, I wouldn’t go anywhere else. Nicola is professional, talented and knowledgable. I’ve loved seeing the salon develop into the gorgeous buzzing place it has become.
Jay P.
Jay P.
01:34 24 Apr 19
Amazing service provided by amazing people. Nicola and Karen were professional, friendly and uniquely understanding. They offered great advice and their expertise without any pressure in a relaxed, private setting and 100% meet their aim to provide a better experience to those facing the toughest of times. The salon is lovely and the new studio is fabulous!Thanks Nicola for all your help and support, (the first wash went well .... After you'd explained twice what I was doing of course!). Julie. x
Hannah P.
Hannah P.
19:16 11 Apr 19
Such a wonderful salon to visit......I’ve been coming to Kitui for over 10 years, and have seen the progress and journey the salon and team have gone through, not only do I leave with amazing hair every time, I learn something new as well, a new style or how to look after my hair easily! couldn’t be more looked after or have more confidence in Nicola and her team!
Teresa L.
Teresa L.
19:34 31 Jan 19
Visited Kitui after commencing chemotherapy but before I had actually lost my hair. On meeting Nicola, any reservations I had about having to choose a suitable wig were soon forgotten. Nicola was so friendly and empathetic whilst remaining professional. I felt completely at ease and trusted her advice. Having chosen a couple of alternative styles I returned to see Nicola the following week. The actual wig I chose was in fact what we originally thought was the best choice but it was good to try alternatives! I was so pleased with the wig and felt confident wearing it that I kept it on and made a trip to the shops! My hair actually began to shed two days later and within four days I had it all removed so I got the wig just in time!Finally, if anyone needs to have a consultation regarding wigs don’t be in the least bit hesitant in making an appointment with Nicola at Kitui. I can not recommend her highly enough.
William W.
William W.
11:06 31 Jan 19
Very helpful, friendly service and the help and support you get is fantastic. Very understanding and lovely staff. A great service for people going through the traumatic experience of losing your hair. Would recommended Kitui to anyone going through this. My wig is so much like my usual hair colour and style and my family say you can barely tell the difference and its like I'm not even wearing one. 5***** from me! Carol
Natalie B.
Natalie B.
22:20 12 Jan 19
Nicola, thank you so much for all your help with Lucia’s wig. Thanks for putting us all at ease from the moment we stepped in the salon & all the advice and aftercare. We are amazed at how real the wig looks and feels & also how close it matches Lucia’s hair. We couldn’t recommend you & your salon enough xx
Recaptured L.
Recaptured L.
14:46 11 Jan 19
This place is Champagne Gold, absolute perfect salon. Roomy, clean, posh, what a place. They even serve green tea. Had a great hair wash by Annabelle, and a great hair cut by Nicola, both girls were friendly, bubbly and made you feel relaxed and at home. I’m a 38 year old guy so I don’t usually get excited by going for a haircut, but this a place not to missed. As that famous actor once said, I will be back.
Erin K.
Erin K.
12:07 28 Nov 18
Thank you so much to Nicola for my experience and new hair cut! I was in need of some expert advice of what to do with my hair - having finished chemotherapy earlier this year, I had lost a lot and now had both lots of new short hair as well as some longer hair that I'd managed to keep. Nicola was lovely and I really felt she listened to me during my consultation. We discussed what my options would be and decided to go for an edgy short cut, keeping some of the longer lengths in a side swept style. Nicola was great at advising me how to get the look at home. I'm so happy with the result and have had plenty of compliments for the quality of the cut and style. The salon is modern and welcoming and I couldn't recommend Nicola enough!